SHIPPING/ORDER STATUS FAQs
Q. I AM AN INTERNATIONAL CUSTOMER (OUTSIDE UK.) DO I HAVE TO PAY CUSTOMS AND TAXES?
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Prices listed on our website do not include any overseas duties or customs charges that you may incur. It is important for you to familiarise yourself with the customs charges applicable in your country before placing an order on the Tawa Beauty website.
Q. HOW DO I QUALIFY FOR FREE SHIPPING?
- Tawa Beauty offers Free Shipping to customers in the UK and Europe who spend over 40 GBP, USD, EUR.
Q. HOW CAN I FIND THE STATUS OF MY ORDER?
- We will send you an email for tracking.
Q. MY ORDER IS MISSING AN ITEM.
- Please get in touch with us at support@tawabeauty.com and we'll sort it out!
REFUND POLICY FAQs
Q. CAN I GET A REFUND ON MY PRODUCT?
- We always aim to make sure that our customers are thrilled with our products, but unfortunately for hygiene purposes we do not accept refunds and exchanges on our products.
RETURNS & EXCHANGES FAQs
Q. RETURNING DEFECTIVE/WRONG ITEMS
- Get in touch with us at support@tawabeauty.com immediately and we will help you out.
Q. HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
Q. I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
Q. CAN I EXCHANGE MY PRODUCT?
- Unfortunately for hygiene purposes we do not accept returns and exchanges on our products.
PRODUCT-RELATED FAQs
Q. DOES TAWA BEAUTY TEST ON ANIMALS?
- No! We have a zero tolerance policy for animal testing. We are proud to be Cruelty-Free.
Q. HOW DO I KNOW IF MY TAWA BEAUTY PURCHASE IS AUTHENTIC?
- If it is purchased from our website with an individual order number, it is authentic
Q. WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR TAWA BEAUTY?
- Instagram: @tawabeautyltd
- Facebook: facebook.com/tawabeautyltd
- TikTok: tawabeauty